An ecommerce shop that offers made-to-order clothing needed a way to communicate order updates to customers.
With some custom orders taking days to weeks to process, sew, pack and ship, it could be a hassle answering emails about progress and keeping impatient customers happy.
After switching to Tellia, the shop simply updates project and task statuses in the app and customers can view progress 24/7 through Tellia’s business customer portal.
The improved transparency results in happier customers who place larger orders.